Policies

Smooth Motion Spa
Client Policies & Expectations
At Smooth Motion Spa, our goal is to provide every client with a professional, relaxing, and personalized massage experience. To ensure a smooth experience for everyone, please review the following policies before booking your appointment.
By scheduling an appointment, you acknowledge and agree to these policies.
1. Booking & Deposits
A $20 deposit is required to secure all appointments.
Your appointment is not confirmed until the deposit has been received.
Deposits are applied toward the total cost of your service.
Deposits are nonrefundable in the event of a late cancellation or no-call/no-show.
The remaining balance is due at the time of your appointment.
Please ensure that your contact information is accurate when booking so appointment confirmations and updates can reach you.
2. Cancellation Policy
Your appointment time is reserved exclusively for you. Please provide at least 24 hours' notice if you need to cancel or reschedule.
Cancellations made with at least 24 hours' notice may be rescheduled without losing your deposit.
Cancellations made with less than 24 hours' notice will result in forfeiture of the $20 deposit.
Repeated last-minute cancellations may require full prepayment for future appointments.
If an emergency arises, please communicate as soon as possible. Each situation will be considered individually.
Thank you for respecting the time reserved for your care.
3. Late Arrivals
Please arrive 5–10 minutes before your scheduled appointment to allow time to settle in and prepare for your session.
If you arrive late, your session may be shortened to avoid delaying the next appointment.
The full service price will still apply.
Arrivals more than 15 minutes late without communication may be considered a no-show, and your appointment may be canceled.
Please contact me if you anticipate running behind.
4. No-Call / No-Show Policy
A no-call/no-show occurs when a client misses their scheduled appointment without providing notice or attempting to communicate.
Your $20 deposit will be forfeited.
The 50%-100% of the service fee may be charged for missed appointments without notice, where applicable under the booking and payment terms.
Future appointments may require full prepayment.
Repeated no-call/no-shows may result in refusal of future bookings.
Please be considerate of the time and preparation that goes into every appointment.
5. What to Bring & How to Prepare
To get the most out of your massage experience:
Arrive with clean skin and good personal hygiene.
Avoid applying heavy lotions, oils, or body products immediately before your appointment.
Wear comfortable clothing that is easy to change out of.
For Table Thai sessions, please bring or wear comfortable, stretchy clothing that allows for movement. Table Thai is performed fully clothed.
Drink water throughout the day and avoid arriving overly full.
Please arrive with enough time to complete any necessary intake forms.
Fresh linens and appropriate draping are provided. You do not need to bring your own massage supplies.
6. Health & Safety Disclosure
Your safety and well-being are always a priority.
Please communicate any relevant health conditions, injuries, recent surgeries, allergies, medications, pregnancy, or physical limitations before your session.
A client intake form may be required before treatment.
Please inform me of any changes in your health since your last appointment.
Massage services may need to be modified or postponed depending on your individual circumstances.
Please do not book or attend a session if you have a contagious illness, fever, or are experiencing symptoms that could put others at risk.
If you have concerns about whether massage is appropriate for your condition, consult your healthcare provider before booking.
Every session is adjusted to the client's comfort level, needs, and goals.
7. Professional Conduct & Appropriate Behavior
Smooth Motion Spa maintains a strictly professional environment.
All services are therapeutic and wellness-focused. Sexual requests, inappropriate comments, unwanted physical contact, suggestive behavior, or any form of harassment will not be tolerated.
Clients are expected to maintain respectful and appropriate communication throughout their appointment.
Proper draping is maintained throughout applicable massage services.
Only the areas being treated will be uncovered, with client consent.
Any inappropriate behavior or sexual misconduct will result in immediate termination of the session.
No refunds will be issued for sessions terminated due to inappropriate conduct.
Future appointments may be denied, and serious incidents may be reported to the appropriate authorities.
Mutual respect is expected at all times. Our priority is to provide a safe, comfortable, and professional experience for every client.
8. Comfort, Communication & Pressure Preferences
Every body is different, and your massage should reflect your individual needs.
Please communicate your preferred pressure level and areas of focus before and during your session.
Let your therapist know immediately if anything feels uncomfortable or causes pain.
You may request adjustments or ask to stop any technique at any time.
You are never expected to tolerate pressure or movement that exceeds your comfort level.
Consent is ongoing and may be withdrawn at any point during treatment.
Open communication helps create the best possible experience.
9. Children & Additional Guests
To maintain a peaceful and professional treatment environment:
Appointments are reserved for the scheduled client only.
Please arrange childcare before your appointment.
Additional guests are not permitted in the treatment room unless previously discussed and approved.
Exceptions must be arranged in advance.
10. Payments & Refunds
Payment for the remaining service balance is due at the conclusion of your appointment.
Prices and service durations are listed on the booking page.
Deposits are credited toward the total service cost.
Completed services are nonrefundable.
If you have a concern about your experience, please communicate it so it can be addressed professionally.
11. Appointment Changes & Service Modifications
Smooth Motion Spa reserves the right to modify, postpone, or decline a service when necessary to protect the client's health, safety, or well-being.
If an unexpected circumstance requires me to cancel or reschedule your appointment, you will be notified as soon as possible and offered an opportunity to reschedule or receive a refund of any deposit paid.
Thank You for Choosing Smooth Motion Spa
Your trust, comfort, and well-being mean everything. Thank you for respecting these policies and allowing us to provide you with the quality care and attention you deserve.
Move Better. Feel Better. Live Smoother.
Smooth Motion Spa